Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Website: https://nlcars.com.au

North Lakes Car Sales & Service is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and address.

• Vehicle preferences — details about vehicles or services you are interested in.

• Financial and application information — if you apply for finance or leasing (subject to your consent).

• Website usage data — IP address, browser type, pages visited, time spent on site, and referring website.

• Any other information you provide via forms, emails, phone calls, or in person.

We do not intentionally collect sensitive information unless necessary for providing a service and with your consent.

2. How We Collect Information

We collect personal information when you:

• Complete an online enquiry or application form.

• Contact us via phone, email, or in person.

• Engage our vehicle sales, leasing, or automotive services.

• Interact with our website through cookies, analytics, and other tracking technologies.

3. Why We Collect and Use Your Information

We use personal information for purposes including:

• Responding to enquiries and providing quotes.

• Processing finance or lease applications (where applicable).

• Delivering our automotive services.

• Improving our website, customer experience, and marketing.

• Sending you promotions or updates (if you’ve consented or it’s otherwise permitted).

• Meeting legal and regulatory requirements.

4. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and help us analyse site traffic.
We may also use third-party tools such as Google Analytics and Meta Pixel to collect anonymised visitor data.
You can disable cookies in your browser settings, but some features may not function properly.

5. Disclosure of Your Information

We may share your personal information with:

• Finance, leasing, or insurance partners (with your consent).

• Our employees, contractors, and service providers (e.g., IT, marketing, and data hosting).

• Regulatory and legal authorities when required by law.

• Third parties you have authorised us to share your information with.

We do not sell your personal information.

6. Overseas Disclosure

Some of our service providers (such as cloud hosting or email services) may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian standards.

7. How We Protect Your Information

We take reasonable measures to safeguard personal information from loss, misuse, and unauthorised access or disclosure.
However, no method of electronic transmission or storage is 100% secure.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.
Requests should be sent to our contact details below, and we may require proof of identity.

9. Direct Marketing

We may use your contact details to send you promotional offers and updates that may be of interest.
You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

North Lakes Car Sales & Service Pty Ltd